All users of the website (the “Website”) agree that their access to and use of it are subject to the terms and conditions set forth in this notice. Please read these terms and conditions carefully and check them periodically since they may change from time to time. Any such access or use is undertaken at the user’s own risk. By accessing this Website and/or placing an order you confirm that you have read, understood and agree to these terms and conditions in their entirety. If you do not agree to be bound by these terms and conditions, you must not place an order or use this Website.

Information on our webiste

The information and data displayed on the Website is, to the best of our knowledge, accurate at the time of publication. However, no guarantees, warranties, or assurances of any kind are provided to say that the site is error free. We reserve the right to make modifications at any time without prior notification.

We will take all reasonable care to ensure that all details, descriptions, images and prices of the products that appear on our website are correct at the time when the relevant information’s entered into the system. Although we aim to keep our website as up to date as possible, this information may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on the website may differ from prices for the same product on our Etsy store.

Copyright & intellectual property

You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

You may not delete or alter in any way any copyright, trademark, intellectual property, or other legal notices from any part of this website.

Payment and security

Card payments can be made by Visa, Visa Debit, Visa Electron, Mastercard, Maestro and American Express and are processed securely through our payment facilities provided by Stripe & Paypal. We are committed to ensuring that your information is secure in so far as it is in our power to do so. Please see our Privacy Policy for more details on the Website privacy and security.

Information we collect

We collect various types of information depending upon how you use our site. We will never disclose your personal details to third parties.

  • When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date). We also store information on the person who will receive any gift you send (e.g., that person’s name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.
  • Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.
  • Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.

How we use cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are small pieces of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalise your experience.

  • Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. 
  • We use cookies to look at how groups, rather than individuals, use our website. To help improve the website and user experience.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is “spam”
  • to cause annoyance, inconvenience or needless anxiety


It may be necessary to change product prices from time to time, including as a result of any changes in the rate of VAT. Any product price changes will be updated on our website as soon as possible.

Any offer, including discount codes and sales, cannot be used in conjunction with any other offer or promotion.



  1. Qualifying orders will be presented with the applicable free delivery option at the delivery stage of the checkout.
  2. Your Shopping Bag must total £25 or more (after any discounts or promotions have been redeemed) to receive the delivery for free.
  3. We reserve the right to withdraw or change this offer at our discretion.

Cooling-off period

By law, customers in the European Union also have the right to withdraw from the purchase of an item online within 14 working days beginning the day after the item has been delivered.

To cancel your purchase within this 14 day period, please visit our delivery and returns page for instructions. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

For more information on your right to withdraw from your purchase within the 14 working day cooling-off period, you may wish to visit the Government website which sets out the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


When ordering goods online for delivery outside of the UK, you may be subject to import duties and taxes which are levied once the package reaches the specified destination. Au Atelier is not responsible for paying any additional custom clearance. We have no control over these charges and therefore cannot predict what they might be. Please contact your local customs office for more information.

Please note that when ordering from our website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We would also like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.