Help Centre (FAQs)
Frequently Asked Questions
Most frequent questions and answers
How long will it take for my order to arrive ?
Processing time on all order is 2-3 business days. This is in addition to the in transit time which can take up to a further 3 business days for UK deliveries and 14 business days for International deliveries.
How can I place an order for International shipment?
When ordering goods online for delivery outside of the UK, you may be subject to import duties and taxes which are levied once the package reaches the specified destination. To help with this process we recommend for our International customers to shop via our Etsy store – https://www.etsy.com/uk/shop/AuAtelier
What to do if your order hasn’t arrived
If you’ve not received your order within the estimated delivery times, please do get in touch with us within 30 days for all UK orders or 45 days for all international orders at firstname.lastname@example.org
What is your returns policy?
If you would like to return your order please contact me within 7 days of delivery (email@example.com).
Full details of the returns policy can be found here.
How can I give feedback?
All feedback is welcome so please let us know if there is anything we can do to make our service even better. You can contact us on firstname.lastname@example.org
How are payments processed?
We use a third-party payment processor, we do not store a record of your card or personal information.